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Frequently Asked Questions

Please read our FAQ before sending us a message.

We ONLY ship to the 50 U.S. states. We DO NOT ship to: PO BOXES or APO addresses. Flat Rate (5-7 days): $ 6.00 . The customer will charge shipping for each item individually.

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS /  Discover) and by Paypal.

Standard delivery takes 5-7 days

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day

Yes. You will receive your invoice via e-mail when your order is sent out to you. 

Our full contact information can be found here.

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order. 

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We would love to hear your comments and questions. We will try to respond as quickly and comprehensively as possible.